Frequently Asked Questions - FAQ

Our company offers a wide range of products in the field of renewable energy and energy saving. Our offer includes heat pumps, solar panels, inverters, batteries, boilers, home ventilators, fan-coil units, air conditioners, etc. Our product range is constantly expanding to provide our customers with the latest solutions.

Although we do not provide direct installation services, we have relationships with a number of reliable installation companies that we can recommend. If you need an installer, please contact us and we will help you find the right professionals.

Our products are covered by a statutory warranty, which starts from the date of purchase. We provide warranty administration for all products, however, it is important to note that for some products the warranty may differ from the usual conditions. Since we do not perform installation and commissioning work, we cannot provide a warranty in connection with this work. It is always worth clarifying what kind of warranty the given company provides for installation and commissioning.

If you cannot find the product you are looking for, please contact us. We will help you obtain the product you are looking for or offer alternative solutions.

All our products comply with the latest energy efficiency standards and certifications, helping customers reduce energy costs and carbon footprints. You can find detailed information about the energy efficiency of our products on the product pages and in the technical documentation, which will help you make the best decision.

After the order is confirmed, delivery will begin and we will always notify you of the expected delivery times. The delivery costs are as follows:

General products: Free for orders over 100,000 HUF, below 2,990 HUF.

Solar panels: 30,000 HUF for less than 10 pieces, free for more than 10 pieces.

Batteries: Shipping fee 20,000 HUF.

We do everything we can to ensure that our products reach you quickly and safely.

If you have any installation questions, feel free to call us or email us. If our colleagues cannot answer your question immediately, we will contact our technical team, who will answer all your installation questions and get back to you.

If you have received a defective product, please contact us as soon as possible. We will ensure that the return or exchange of the product is quick and easy. We will provide all the necessary information and assistance to handle the process.

The technical data on the product page has been manually uploaded, and although we strive to ensure its accuracy, we do not assume responsibility for its complete correctness. In all cases, the official technical documentation published by the manufacturer should be used as a basis for sizing and designing products.

It is always worth seeking the help of a professional who can help you assess your needs and abilities. It is important to choose a product that best fits your home or office environment.

If you have any questions or would like information about our products, please contact us!

By using energy-efficient systems, we can save money by consuming less energy, thereby reducing maintenance costs. They also contribute to protecting our environment and allow us to enjoy comfort and modern, smart technology that makes our everyday lives more convenient and economical.

Everything is possible, depending on your needs and budget. The costs of remodeling can vary, so it is always important to make an informed decision. We recommend that you carefully consider your investment to make the best decision.

After the order is confirmed, delivery will begin and we will always notify you of the expected delivery times. The delivery costs are as follows:

General products: Free for orders over 100,000 HUF, below 2,990 HUF.

Solar panels: 30,000 HUF for less than 10 pieces, free for more than 10 pieces.

Batteries: Shipping fee 20,000 HUF.

We do everything we can to ensure that our products reach you quickly and safely.

We do not undertake direct installation work, as our company is exclusively engaged in commercial activities. However, if it concerns equipment purchased from us, we can recommend reliable installation partners.

Bank transfer in advance:
You can pay the order amount by bank transfer in advance. The transfer details are included in the official payment request, which our employee will send you after placing your order. We will only start shipping after payment has been received.

Cash on delivery:
It is possible to pay by cash on delivery up to HUF 500,000, with an additional cost of HUF 2,990.

⚠ Important: We currently do not offer credit card payment. Cash on delivery always incurs an additional cost of HUF 2,990.

If you have any questions about payment or would like to discuss a custom solution, please contact us!

Products can be returned in accordance with applicable laws. You can find the return form on our 14-day returns page, where you can fill in the necessary information. Our colleagues will then contact you and help you with the return process.

For products in stock, the delivery time is usually 1-3 working days. If the desired product is not in stock, we will inform you of the delivery date in advance. In all cases, we strive to provide the fastest and most efficient solution.

Since we do not perform installation, please contact our colleagues who will help you find the right specialist for the installation. It is important that the installation is carried out based on an on-site survey so that they can provide an accurate quote.

If the accessory you are looking for is not listed on the site, please contact us by phone or email. We will assist you in purchasing the accessory if we have an available source.

Our products are covered by a statutory warranty, which we provide based on legal requirements. However, there are special regulations for certain products. For example, in the case of heat pumps, we provide a warranty for the product, but we are not responsible for detecting any defects. In all cases, the party responsible for the warranty is the party that issued the last invoice. For some products, to validate the warranty, only the order ID and invoice are required, while in other cases a defect report form must be completed.

All our products comply with the applicable energy efficiency regulations. Detailed information on energy efficiency can be found in the product technical data sheets and in the documentation available on the manufacturer's website.

Once an order has been placed, it is not a valid contract in itself. In any case, we will contact you to confirm your intention to purchase and inform you of the next steps regarding your order.

In case of bank transfer in advance: As soon as you have placed your order, we will immediately receive confirmation that we have recorded your order. After that, our colleague will send a fee request to the provided email address, which contains all the necessary transfer details.

For cash on delivery or personal collection: We will see what payment and delivery method you have chosen. We will arrange for the processing of your order and further steps based on the options you have chosen.

In all cases, we ensure that your order will be processed quickly and smoothly in the manner you have chosen. If you have any questions or problems, do not hesitate to contact us!

If you have already placed your order but it has not yet been delivered to the logistics partner, you can easily modify your order. If the package has already been shipped, you will need to return the product and we will arrange to exchange it for another product. We can then settle the difference by refunding the amount or issuing a new invoice.

If the package has already been handed over to the logistics partner, it will be delivered to the first address provided. However, please email us about any changes and we can make changes to your order until the package has been handed over to the carrier.

Live tracking is not available, but we will always notify you of the exact delivery time via email, SMS or phone call. We will keep you informed every step of the way.

If you do not want the delivery to take place immediately, please let us know and we will arrange a time that is convenient for you.

If the order has already been shipped, a return is required. If we have not yet delivered the package, please contact us as soon as possible and we will arrange for the order to be canceled.

If the product is not in stock and you have to wait for it to arrive, we will always inform you of the expected delivery time. We will first notify you by phone, and then you will receive the exact delivery time by email. Our goal is to fulfill your order as quickly and professionally as possible.

If you would like to change the pickup location for your order, please contact us as soon as possible so that we can help you arrange a new location. Please email or call us. It is important to let us know as soon as possible, as once the product has been handed over to the logistics partner at the first pickup location, the product will be delivered to the original address.

If you have paid for your order and would like to exchange the product, please call us or send us an email and we will easily arrange the exchange. Any price difference will be settled together with the new product.

If your purchased product is defective, please return it to an authorized service center! In all cases, check that you have a valid warranty card and proof of purchase. Warranty claims are often subject to the manufacturer's terms and conditions, so it is important to read the warranty card provided with the product in advance.

We can only accept claims for damaged packages if the damage is recorded on the delivery note in the presence of the courier or store staff. If this has happened, please contact us with the order ID and a photo of the damage so that we can arrange for a replacement package as soon as possible.

We provide a manufacturer's warranty for all products. To validate the manufacturer's warranty, it is important that the product is operated by an authorized service center. You can find the contact details of the service centers on the manufacturers' websites and contact them directly for faster processing.

Please always check the contents of the package upon receipt. If anything is missing, please report it to the courier or shopkeeper! If you have already received the package, please contact us as soon as possible with the order ID and the item number of the missing item so that we can take action quickly.

If the product you received does not match the description on the website, please contact us with your order ID, product item number, and a photo of the product. This way, we can quickly take action to resolve the issue.

If you have received the wrong package, please do not accept it and notify our customer service immediately! If you have already received it, please send us the order ID and the details of the wrong package so that we can replace it as soon as possible.

In the case of online orders, if you are an end user, you can exercise your 14-day right of withdrawal. The details and procedure for withdrawal are described in the 14-Day Returns Policy . You can read it based on the information on page 11. Please inform yourself about these rights before carrying out the procedure in question.

If you cannot find your invoice, please contact us using the customer service menu on the website. We can provide you with a copy of the invoice electronically or by post, and if you request it by post, we will charge an administration fee of HUF 1000.

If you would like to change your billing information after receiving your invoice, please contact us and provide us with the new information. Our colleagues will help you clarify the options for changing your invoice. It is important to note that changing an invoice is only possible in certain cases, for example, if it contains incorrect information.

We are generally available on weekdays between 08:00 and 16:00. We are flexible if necessary and can also deliver products on weekends at a pre-arranged time.

You can reach our customer service at +36 20 220 3049 or +36 70 513 3558. If we are busy, we may not be able to answer the phone immediately, but we will always call you back. If you would like a quick response, please send us an email at info@energiamegujitas.hu and we will respond as soon as possible.

The method and time of the refund depends on the payment method and the circumstances of the order cancellation. Our company acts in accordance with the law, and the latest refund deadline required by law is 14 calendar days. However, due to our speed of procedure, the refund can be made within a much shorter time. Further details can be found in the GTC.

Please send your opinion, suggestion or question to our email address info@energiamegujitas.hu and our colleagues will respond as soon as possible.

Our staff is constantly processing incoming messages. We usually respond within a few hours during business hours, but in the worst case, we will contact you within a few days. Please be patient.

If you have any questions about your order or need more information, please contact our customer service by phone or email and we will be happy to help!

Email: info@energiamegujitas.hu
Phone: +36 20 220 3049 | +36 70 513 3558

Opening hours:
Monday - Friday: 08:00 - 16:00
Saturday - Sunday: Closed

Verbal complaints will be investigated immediately and, if necessary, we will take immediate action. You can also submit your written complaint to us using our Complaint Reporting Form. COMPLAINT REPORT HERE!

The user manual should be included in the package of every product, so first please check if it has not fallen out during the packaging. If you still cannot find it, please send the product's article number and order ID by email to info@energiamegujitas.hu , and our colleagues will send you the necessary document in electronic form. In most cases, the manual can also be downloaded digitally from the manufacturer's official website.

Company name: Energiakapitány Ltd.

Tax number: 29179338-2-13

Address: 2090 Remeteszőlős, Patak sétány 76.

Bank name: CIB Bank

Bank account number: 10700024-73532770-51100005

Since we operate in Hungary, payment is basically made in Hungarian forints. You can only pay for products in forints.

We can only accept complaints regarding the contents of the package if the damage or deficiency is recorded on the delivery note, in the presence of the courier or the store. If you have done this and received the package, please contact our customer service and send us the order ID and the article number of the damaged/deficient product. In order to speed up the process, we recommend that you do not receive the damaged package, so that our colleagues can quickly take action regarding the replacement based on the protocol.

If you wish to pay in advance by bank transfer, you must pay the order amount before receiving the goods. After finalizing the order, you will receive an electronic payment request containing the amount to be transferred, the bank account number and all necessary information. It is important that during the transfer, you only indicate the order receipt number in the message field and transfer the exact amount specified.

Bank transfer in advance: You can pay for the product(s) by bank transfer in advance. You will find the transfer details on the official payment request, which our employee will issue and forward to you after placing the order. The payment request contains the company name, account number, bank name, bank account number and other necessary transfer details. We will only start the delivery after payment.

Cash on delivery: Cash on delivery is available for orders up to HUF 500,000, with an additional cost of HUF 2,990. In this case, you can pay the courier in cash upon receipt of the product.

Personal payment: You can also pay in person with cash or by bank transfer initiated on site. This also has an additional cost of 2990 HUF.

Please note that we do not currently offer credit card payment options.

We currently do not offer credit card payments in our webshop. This is because the high processing costs of banks and the Shopify platform would significantly increase the price of the products. We want you to be able to purchase our products at the best possible price, so we do not burden our customers with these costs.

You can pay for your order by bank transfer or cash on delivery. If you have any questions, feel free to contact us! We hope that this will not cause any problems and that you will continue to be satisfied with your purchase. If you have any questions about payment options, we are happy to help.

Please wait for the final confirmation of your order, which will include information about the receipt and delivery to your home. Please be patient, our customer service will confirm the receipt information soon.

Delivery time is usually 3-7 business days, but delays may occur, for example if the product is not available in stock or if there are supplier issues. The courier company may also be delayed, which unfortunately we cannot influence.

If only one product in your order is eligible for free delivery, the current shipping rates will apply to the remaining products. Free delivery is only available for that product, while all other services are subject to a fee.

Yes, the courier will always notify you in advance of the expected delivery time after picking up the package.

The courier will deliver the package to your door. Since the courier works alone, if the package is too large or heavy, you will need help to pick it up.

Please notify our customer service as soon as possible if your shipping address has changed so that we can amend it before shipping the package.

If your package has not arrived, please contact us and we will help you find out the delivery status. In all cases, we will notify you of the status of the package by email.

The courier service will take at least 24 hours to process your package and make it traceable. Please be patient while your package appears in their system.

Certain products, such as solar panels and batteries, cannot be delivered by traditional courier services as they require special handling. Due to their size and fragility, solar panels are only delivered using our own vehicles, while batteries are classified as hazardous materials and can only be transported by specialized transport companies. As a result, courier services such as GLS or Magyar Posta do not deliver these products.

Solar panels: 30,000 HUF for less than 10 pieces, free delivery for more than 10 pieces.

Batteries: Shipping fee 20,000 HUF.

This solution ensures that products arrive with proper protection and in compliance with regulations.