Frequently Asked Questions - FAQ

Our company offers a wide range of products in the field of renewable energy and energy saving. Our offer includes heat pumps, solar panels, inverters, batteries, boilers, home ventilators, fan-coil units, air conditioners, etc. Our product range is constantly expanding to provide our customers with the latest solutions.

Although we do not provide direct installation services, we have relationships with a number of reliable installation companies that we can recommend. If you need an installer, please contact us and we will help you find the right professionals.

Our products are covered by a statutory warranty, which starts from the date of purchase. We provide warranty administration for all products, however, it is important to note that for some products the warranty may differ from the usual conditions. Since we do not perform installation and commissioning work, we cannot provide a warranty in connection with this work. It is always worth clarifying what kind of warranty the given company provides for installation and commissioning.

If you cannot find the product you are looking for, please contact us. We will help you obtain the product you are looking for or offer alternative solutions.

All our products comply with the latest energy efficiency standards and certifications, helping customers reduce energy costs and carbon footprints. You can find detailed information about the energy efficiency of our products on the product pages and in the technical documentation, which will help you make the best decision.

It is always worth seeking the help of a professional who can help you assess your needs and abilities. It is important to choose a product that best fits your home or office environment.

If you have any questions or would like information about our products, please contact us!

By using energy-efficient systems, we can save money by consuming less energy, thereby reducing maintenance costs. They also contribute to protecting our environment and allow us to enjoy comfort and modern, smart technology that makes our everyday lives more convenient and economical.

Everything is possible, depending on your needs and budget. The costs of remodeling can vary, so it is always important to make an informed decision. We recommend that you carefully consider your investment to make the best decision.

After the order is confirmed, delivery will begin and we will always notify you of the expected delivery times. The delivery costs are as follows:

General products: Free for orders over 100,000 HUF, below 2,990 HUF.

Solar panels: 30,000 HUF for less than 10 pieces, free for more than 10 pieces.

Batteries: Shipping fee 20,000 HUF.

We do everything we can to ensure that our products reach you quickly and safely.

We do not undertake direct installation work, as our company is exclusively engaged in commercial activities. However, if it concerns equipment purchased from us, we can recommend reliable installation partners.

Once an order has been placed, it is not a valid contract in itself. In any case, we will contact you to confirm your intention to purchase and inform you of the next steps regarding your order.

In case of bank transfer in advance: As soon as you have placed your order, we will immediately receive confirmation that we have recorded your order. After that, our colleague will send a fee request to the provided email address, which contains all the necessary transfer details.

For cash on delivery or personal collection: We will see what payment and delivery method you have chosen. We will arrange for the processing of your order and further steps based on the options you have chosen.

In all cases, we ensure that your order will be processed quickly and smoothly in the manner you have chosen. If you have any questions or problems, do not hesitate to contact us!

If you have already placed your order but it has not yet been delivered to the logistics partner, you can easily modify your order. If the package has already been shipped, you will need to return the product and we will arrange to exchange it for another product. We can then settle the difference by refunding the amount or issuing a new invoice.

If the package has already been handed over to the logistics partner, it will be delivered to the first address provided. However, please email us about any changes and we can make changes to your order until the package has been handed over to the carrier.

Live tracking is not available, but we will always notify you of the exact delivery time via email, SMS or phone call. We will keep you informed every step of the way.