Frequently Asked Questions - FAQ

Bank transfer – in Hungarian Forints (HUF)
You can pay for your order by bank transfer in Hungarian Forints. We will send you the proforma invoice and the bank transfer details by email after you place your order. Your order will be processed after payment has been received.

Bank transfer – in Euros (€)
You also have the option to pay by bank transfer in Euros. The amount payable in Euros will be calculated based on the MNB (Hungarian National Bank) foreign exchange mid-rate valid at the time the proforma invoice is issued. We will send you the proforma invoice and the bank transfer details by email.

Cash on delivery (+ HUF 4,990 handling fee)
Cash on delivery is available for orders up to HUF 500,000. You can pay for your order to the courier upon receipt. A handling fee of HUF 4,990 for cash on delivery will be automatically added to the total amount of your order.

For orders over HUF 500,000, bank transfer in advance is required.

For palletized, multi-package, or custom delivery orders, our colleagues will discuss the payment and delivery terms with you separately if necessary.

If you have already placed your order but we have not yet handed it over to our logistics partner, the modification can be easily made. Please contact us using one of our contact details, and our colleagues will assist you with the change.

If the package is already in transit, modification is only possible by returning the product. In this case, we will coordinate the exchange with you and settle the difference by bank transfer or by issuing a new invoice.

As long as the package has not been handed over to the logistics partner, the shipping address can be changed. Please email us as soon as possible with the updated details so we can make the change.

If the order has already been handed over to the courier service, the package will be delivered to the originally provided address, and unfortunately, no subsequent address changes are possible.

Products in stock are usually delivered within a few working days. If we need to order the product from the manufacturer, delivery time may be longer.

In all cases, we will inform you about the expected delivery time and if the processing or delivery of your order is expected to take longer.

If the ordered product is not in stock, we will always inform you about the expected delivery time and further steps.

Some products are continuously replenished, while others are sourced from the manufacturer only upon individual order. In the latter case, we will send an advance payment request to finalize the order, and upon receipt of the payment, we will initiate the procurement.

After the order confirmation, we will start preparing for delivery and inform you by email about the estimated delivery date.

The delivery fee depends on the type of product ordered:

Small packages (e.g., installation materials, accessories): HUF 3,790
Larger products deliverable by courier: HUF 6,490
Heat pumps: delivery is free of charge in all cases
Solar panels, batteries, and mounting rails: based on individual delivery fees

For the latter products, our colleagues will contact you after your order to confirm the exact shipping cost and delivery date.

Personal pick-up is also possible, by prior arrangement.

We do everything possible to ensure your order arrives quickly, safely, and undamaged.

Yes, we will always inform you about the expected delivery date of the product. We will be in continuous contact with you throughout the delivery process and will notify you when the package is out for delivery – even if the delivery is handled by an external logistics partner.

If the package arrives damaged or incomplete, please notify the courier immediately and request that the damage be recorded on the waybill or in a report.

Afterward, please contact us with your order ID and a photo of the damage so that we can promptly arrange for a replacement or a missing item.

If your package arrives later than expected or has not arrived, please contact us, and we will immediately check the delivery status.

We are in constant communication with the courier service, so we will keep you informed about the current status of your order and the expected delivery time.

Free shipping only applies to products where this is explicitly indicated.

If an order contains multiple products and not all of them qualify for free shipping, then the current shipping rates will apply to the other products.

This is necessary because the delivery of certain products (e.g., large or specially packaged goods) incurs additional costs.

In case of a warranty claim, please contact us by e-mail or phone.

Before reporting a fault, it is important to identify the problem and rule out all possible causes – such as installation or commissioning errors. This is the only way to be sure that the problem is indeed with the product and not due to faulty workmanship. Therefore, professional installation of the product by a specialist is recommended in all cases.

If you wish to withdraw from the contract, please contact us by email or fill out our online form created for this purpose on the following page:

👉 14-day return

Our colleagues will inform you about the next steps and the return process after your notification.

We will refund the purchase price as soon as possible, once the returned product has reached us and we have verified that it is in its original packaging, undamaged, and in new condition.

If the product shows signs of use or the original packaging is incomplete, the refund amount may be reduced. The extent of this reduction will be assessed based on the condition of the product in each case.

Should you have any questions regarding your order or our products, our customer service team is readily available by phone or email.

Contact details:

📧 E-mail: info@energiamegujitas.hu

📞 Phone: +36 20 220 3049 | +36 70 513 3558

Customer service opening hours:

🕐 Monday – Friday: 08:00 – 16:00

🕓 Saturday – Sunday: closed

We are happy to assist you with any questions you may have!