14-day return

14-day Returns

If you are not completely satisfied with your purchase, you can return the product within 14 days.

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Returns Guide

Important: Returned products must arrive in their original condition and packaging. Products older than 14 days or used products are not eligible for a refund.

  • Fill out the return form

    Enter your purchase details and reason for return.

  • Check product status

    Make sure the product is undamaged and purchased within 14 days.

  • Return multiple products

    If you are returning multiple products, please list them on the form.

  • Submit your request

    After completing the form, our customer service will contact you.

Frequently Asked Questions

Which products can be returned?

Only products that are undamaged, in their original packaging, and unused are eligible for a return. The product must be returned within 14 days.

Who can use the return option?

The 14-day right of return is available to private individuals, i.e. consumers. This means that if you purchased from us as a private individual and not as a business, you have the option to return the product within 14 days, without giving any reason. If you purchased as a business, unfortunately you cannot exercise this right.

How long will it take to get my money back?

We will refund the price of the product to you within 14 days of notification of withdrawal. However, it is important that we can only issue a refund if the product has been returned.
to us, or if you provide credible proof that you have returned the product.

Can I exchange the product for another when returning it?

Yes, if you would like to exchange for another product, please indicate this during the return process. The price difference for the replacement product will be settled on the basis of the new order.

What happens if the product does not meet the return conditions?

For example, if the product is damaged, used or returned after 14 days, we cannot accept the return and cannot provide a refund.

Who pays the return shipping costs?

During the return process, you will need to return the product to us at your own expense. If you have any questions about the return process, we are happy to help!