Frequently Asked Questions – Quick Answers

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Our web store customer service contact details:

If you have any questions about your order or need more information, please contact our customer service by phone or email and we will be happy to help!

Email: info@energiamegujitas.hu
Phone: +36 20 220 3049 | +36 70 513 3558

Opening hours:

Monday - Friday: 08:00 - 16:00
Saturday - Sunday: Closed

Company details:

Energy Captain Ltd.
29179338-2-13
2090 Remeteszőlős, Patak Promenade 76.

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Frequently asked questions

What happens if I can't find the product I want on the website?

If you cannot find the product you are looking for on our website, please contact us by phone or email. Our colleagues will help you obtain the product you are looking for or offer alternative solutions.

How are the products delivered?

After the order is confirmed, delivery will begin and we will always notify you of the expected delivery times. The delivery costs are as follows:

General products: free for orders over 100,000 HUF, below 2,990 HUF.

Solar panels: 30,000 HUF for less than 10 pieces, free for more than 10 pieces.

Batteries: Shipping fee 20,000 HUF.

We do everything we can to ensure that our products reach you quickly and safely.

What payment options can I choose from?

Bank transfer in advance:
You can pay the order amount by bank transfer in advance. The transfer details are included in the official payment request, which our employee will send you after placing your order. We will only start shipping after payment has been received.

Cash on delivery:
It is possible to pay by cash on delivery up to HUF 500,000, with an additional cost of HUF 2,990.

Important: We currently do not offer credit card payment. Cash on delivery always incurs an additional cost of HUF 2,990.

If you have any questions about payment or would like to discuss a custom solution, please contact us!

What should I do if I am not satisfied with the product I purchased?

If you are not satisfied with the product you purchased, you can exercise your right of withdrawal provided by law. You can indicate your intention to withdraw by filling out the form on our 14-day returns page, and our colleagues will help you with the return process. We will provide you with all necessary information about the return details.

Is there an installation service available?

Although we do not provide direct installation services, we have relationships with a number of reliable installation companies that we can recommend. If you need an installer, please contact us and we will help you find the right professionals.

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