Complaint reporting

Complaint reporting

If you have any problems with your purchase, please let us know so we can help.

Would you like to return your product within 14 days?
Please use the interface created for this purpose! »

Complaint Reporting Guide

Important: When reporting a complaint, please provide the necessary information and a precise description of the problem. Please report the complaint within a reasonable time from the time of detection.

  • Fill out the complaint form

    Enter your purchase details and describe the problem.

  • Check the accuracy of the data

    Please make sure that the information provided is correct and necessary to file a complaint.

  • Report multiple issues

    If you would like to report multiple issues, please detail them in the form.

  • Submit your report

    After filling out the form, our customer service will contact you to find a solution.

Frequently Asked Questions

Within what deadline can I submit a complaint?

We recommend that you report the problem to us as soon as possible after you notice it so that we can find a solution as quickly as possible.

How long will it take for me to receive a response to my complaint?

In the case of a written complaint, we undertake to respond to it in writing within 30 days of receipt. However, we usually respond much faster than this, our goal is to handle the matter quickly and peacefully.

What happens if a complaint requires an exchange or refund?

If, during the investigation of your complaint, it is determined that a replacement or refund is necessary, we will take immediate action. We will notify you in writing of the replacement of the product or refund of the purchase price and ensure that the process runs smoothly.

How can I check the status of the complaint handling process?

After you file a complaint, we will notify you by automatic email that the complaint has been recorded and is under investigation. We will send you a written notification about the status of the process and the resolution.

What happens if I haven't received my package?

If your package has not arrived, please contact us. We will help you find out the delivery status and in all cases we will notify you by email about the status of the package and what to do next.